Vista-Ready: Not

One of my customers has reported going to computer stores (you know, the megastores, or office supply places) attempting to find wireless print server hardware. After being reassured that the device and its software was Vista-ready, the customer purchased, and brought it home.

During installation, of course, the software failed to install on Vista. Visiting the vendor’s website (Linksys, in this case), showed that the device is NOT YET Vista-ready – they’re still working on it.

My complaint isn’t with the manufacturer – no misrepresentation was made there; it’s with the sales guy at the store, who mislead my customer. Not cool.

Message to the sales guys – find out what is and isn’t Vista-ready; and DON’T make assertions about stuff you don’t know about. Your customers are asking for your knowledge, not your guesswork. If you don’t know, find out. Your customers are your paycheck. Piss them off, and they go away. Sales 101.